General Terms and Conditions (GTC)

for Language Services provided by Crafted Text GmbH

(As of May 2026)

1. Scope of Application

(1) These General Terms and Conditions (GTC) apply to all business relationships between Crafted Text GmbH (hereinafter referred to as the "Contractor") and its clients for services in the fields of translation, proofreading, editing, layout, typesetting, desktop publishing (DTP), and localization.

(2) These GTC apply exclusively to entrepreneurs as defined in Section 14 of the German Civil Code (BGB).

(3) Any deviating, conflicting, or supplementary terms and conditions provided by the Client shall not apply unless their validity has been expressly agreed to in writing.

2. Conclusion of Contract

(1) Quotes provided by the Contractor are subject to change and non-binding unless expressly stated otherwise.

(2) A contract is formed upon written order confirmation by the Contractor or upon the commencement of the service. Communication in text form (particularly via email) is sufficient.

(3) The Contractor is entitled to delay the start of work until all documents, information, and approvals required for performance have been provided.

3. Scope of Services and Obligations to Cooperate

(1) The specific scope of services is defined in the respective quote or order confirmation.

(2) The Client shall provide the Contractor with all documents and information required for the performance of the service in a timely and complete manner. This includes, but is not limited to, source texts, glossaries, style guides, reference materials, and terminology requirements.

(3) Unless specific terminology or style guidelines are provided by the Client, services will be performed in accordance with generally recognized professional standards within the language services industry.

(4) Individual stylistic preferences or internal company terminology shall not be considered a defect unless they were expressly communicated to the Contractor in advance.

4. Layout, Typesetting, and DTP Services

(1) When processing layout files, the Contractor will maintain existing formatting and design elements as far as technically possible.

(2) The Client warrants that they hold all necessary usage rights for the materials provided, specifically regarding fonts, images, logos, and other content.

(3) The Contractor does not perform any legal review of licensing. The Client shall indemnify and hold the Contractor harmless from all third-party claims resulting from the unlawful use of provided materials.

5. Delivery, Acceptance, and Defects

(1) Delivery dates are only binding if they have been expressly confirmed in writing.

(2) The Client is required to inspect the delivered services immediately upon receipt.

(3) The service shall be deemed accepted unless the Client gives written notice of significant defects within 7 calendar days of delivery.

(4) In the event of justified defects, the Contractor shall first have the right to provide a remedy (rectification) within a reasonable period.

(5) Minor deviations or insignificant defects do not entitle the Client to refuse acceptance.

6. Fees and Payment Terms

(1) All prices are net prices and are subject to the applicable statutory value-added tax (VAT).

(2) Invoices are due for payment within 14 days of the invoice date without deduction.

(3) In the event of late payment, statutory regulations apply, particularly Sections 286 and 288 of the German Civil Code (BGB).

(4) For larger projects, the Contractor is entitled to request reasonable advance payments or installments.

7. Liability

(1) The Contractor has unlimited liability for intent, gross negligence, and damages resulting from injury to life, body, or health.

(2) In cases of slight negligence, the Contractor is only liable for the breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to typical, foreseeable contractual damages.

(3) Liability for lost profits, indirect damages, or consequential damages is excluded to the extent permitted by law.

(4) The Contractor is not liable for errors, delays, or other defects resulting from incomplete, incorrect, or misleading instructions or materials provided by the Client.

8. Copyright and Usage Rights

(1) All usage rights to the services provided shall only pass to the Client upon full payment of the agreed fee.

(2) The Client is granted a simple, non-transferable right of use for the contractually intended purpose.

(3) Any use of the services for training AI models, creating datasets, or automated machine processing requires a separate written agreement.

9. Confidentiality and Data Protection

(1) The Contractor agrees to treat all information received in connection with the assignment as strictly confidential.

(2) Information will only be shared with third parties if it is necessary for the performance of the contract or if there is a legal obligation to do so.

(3) Any processing of personal data within the scope of the services shall be carried out in compliance with applicable data protection regulations, particularly the GDPR (DSGVO).

(4) If necessary, the parties will enter into a separate Data Processing Agreement (DPA/AVV).

10. Final Provisions

(1) The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) To the extent permitted by law, the exclusive place of jurisdiction and performance for all disputes arising from this contractual relationship is Bremen, Germany.

(3) Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.