General Terms and Conditions (GTC)

General Terms and Conditions (GTC)

for Language Services of Crafted Text GmbH
Effective: September 1, 2025

1. Scope

These General Terms and Conditions apply to all business relationships between Crafted Text GmbH, represented by Managing Director Qihong Huang, and its commercial clients (B2B) in connection with translation, editing, layout, and localization services.

Any deviating or supplementary terms of the client become part of the contract only if expressly confirmed in writing.

2. Formation of Contract

A contract is concluded once the client accepts an offer from Crafted Text GmbH in writing (e.g., by email).
Verbal agreements require written confirmation.
Work begins only after written order confirmation by Crafted Text GmbH.

3. Scope of Services

The scope of services is defined in the individual offer.
Only the services expressly listed therein are included.
Additional work—such as extra revision rounds, style-guide adaptations, or adjustments to third-party layout systems—requires a separate agreement.

4. Client’s Duties

The client shall provide all information, materials, and documents necessary for proper performance on time and in full—especially source texts, terminology lists, reference materials, corporate-identity guidelines, or layout templates.

Delays caused by late or incomplete cooperation will extend delivery deadlines accordingly.

5. Fonts and Design Materials

When working with existing layout files (e.g., InDesign, PDF, PowerPoint), the fonts, images, and design elements contained therein are used unless otherwise agreed.

By supplying such files, the client confirms that they possess all necessary usage rights.
Crafted Text GmbH assumes no liability for license violations arising from unlicensed materials provided by the client.
Royalty-free alternatives can be used upon request.

6. Delivery and Deadlines

Delivery dates are agreed individually and are binding only if confirmed in writing.
In cases of force majeure, technical disruptions, or illness, deadlines are extended appropriately; the client will be informed without delay.
Partial deliveries are permitted if reasonable for the client.

7. Fees and Payment Terms

Prices are as stated in the accepted offer and are exclusive of VAT where applicable.

Invoices are payable in full within 14 days of the invoice date.
In case of late payment, Crafted Text GmbH may charge reminder fees and default interest in accordance with § 288 BGB (German Civil Code).

8. Complaints and Rectification

Obvious defects must be reported in writing within seven (7) calendar days of delivery.
For justified complaints, a reasonable correction will be made.
Further claims—especially for damages—are excluded unless caused by intent or gross negligence.

9. Copyright and Usage Rights

Upon full payment, the client receives a simple, non-transferable right to use the delivered content for the agreed purpose.

Any other use (e.g., publication, transfer to third parties, machine processing) requires prior consent.

Crafted Text GmbH reserves the right to use anonymized project samples for reference purposes only with the client’s consent.

10. Confidentiality and Data Protection

All information, texts, files, and other materials transmitted in the course of a project are treated as strictly confidential.

The processing of personal data takes place solely in accordance with applicable data-protection laws, in particular our Privacy Policy.

11. Liability and Limitation of Liability

Crafted Text GmbH is liable only for intent or gross negligence.

In cases of slight negligence, liability is limited to the net order value of the respective service.
Any further liability—especially for indirect damages, lost profits, or consequential damages—is excluded.

Mandatory statutory liability (e.g., for injury to life, body, or health or under the Product Liability Act) remains unaffected.

12. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Place of performance and jurisdiction is Bremen, Germany, where legally permissible.

Should any provision of these GTC be wholly or partly invalid, the remaining provisions shall remain in effect.
The invalid provision will be replaced by one that comes closest to the economic intent.

Crafted Text GmbH – Clarity, Even in the Fine Print.

This English text is a courtesy translation. The legally binding version is the original German “Allgemeine Geschäftsbedingungen (AGB).”