Frequently Asked Questions
General
How can I reach you?
The easiest way is by email or through our contact form.
We usually reply within a few business hours—often even faster for urgent requests.
Is there a minimum project size?
No. We handle everything from short texts to complex, multilingual projects.
If you’re unsure whether your request is “big enough,” just ask.
Services & Process
Which languages do you offer?
Practically all of them. Thanks to our reliable network of experienced specialist translators, we can cover nearly any language combination. We most often work with German, English, Chinese, French, Arabic, and Spanish.
Who translates my texts?
Exclusively qualified native speakers with proven expertise in their fields.
Every professional is carefully selected—quality always comes first.
What does a typical project look like?
You send us your request with all relevant information.
We review feasibility, scope, and timing.
You receive a transparent quote with a clear schedule.
After your approval, we begin the work.
Delivery is on time—optionally with a review round.
I don’t have a detailed brief—can you still help?
Absolutely. Many clients start without a fully defined scope.
We’ll ask the right questions and help you structure your requirements.
Quality & Technology
How do you ensure quality?
All texts are carefully checked for language, style, and formatting.
If needed, we add an additional proofreading stage or a bilingual review (four-eyes principle).
Layout and formatting are never left to chance.
Do you work with CAT tools or machine translation?
Yes, when appropriate. We use tools such as memoQ and Trados and can provide machine pre-translation with qualified post-editing—always with quality as the priority, not just speed.
Do you support specific file formats or layout requirements?
Yes. We regularly work with Word, InDesign, PowerPoint, PDF, Excel, FrameMaker, and more.
Complex multilingual layouts—including right-to-left scripts—are part of our daily work.
Pricing & Scheduling
How quickly will I receive a quote?
In most cases within 30–60 minutes; for larger or technically demanding projects, within half a business day.
How fast can a project be completed?
That depends on scope, language pair, and technical complexity.
We always calculate realistic deadlines—and deliver earlier whenever possible.
Express projects, including overnight or weekend work, are available by arrangement.
How are prices calculated?
Our pricing depends on:
Language combination
Volume and subject area
Formatting or layout effort
Any additional services (e.g., editing, terminology management)
You will always receive a binding, transparent quote before the project begins.
Still have questions?
If your question isn’t covered here, just write to us.
You’ll receive a personal, individual response—no generic templates.
Crafted Text GmbH – Clarity before the project. And throughout it.